Frequently Asked Questions

Q1: How often should our commercial space be cleaned?

 

-A1: The frequency depends on the type and use of the space. High-traffic areas like lobbies and restrooms might need daily cleaning, while private offices might need weekly cleaning. We can assess your needs and recommend a tailored schedule.

Q2: Are your cleaning products hospital grade?

 

-A2: Yes, we prioritize using hospital grade and sustainable cleaning products to ensure a safe environment for both our clients and our staff, while also being responsible stewards of the environment.

Q3: How do you ensure the security of our office space during cleaning?

-A3: Our staff undergoes rigorous background checks. Moreover, we have protocols in place such as signing in/out, wearing uniforms and ID badges, and working in teams to ensure accountability and security.

Q4: Can you handle cleaning sensitive areas like IT rooms or server rooms?

 

-A4: Absolutely. Our team is trained to handle specialized environments, using equipment and products that protect sensitive devices while ensuring cleanliness.

Q5: How do you handle cleaning during the current health climate (e.g., pandemics)?

 

-A5: We've adapted our cleaning protocols to include enhanced sanitization measures, focusing on high-touch points. Our staff is also trained on the latest health guidelines and uses personal protective equipment (PPE) to ensure safety.

Q6: Are your staff trained for emergency spill clean-ups or similar situations?

-A6: Yes, our staff is trained to address emergencies promptly, ensuring minimal disruption and preventing potential damage.

Q7: How flexible are your contracts? Can we adjust the cleaning frequency if needed?

 

-A7: Our contracts are designed with flexibility in mind. We understand businesses evolve, and we can adjust our services accordingly.

Q8: Do you provide services beyond general cleaning, like pest control or landscaping?

 

-A8: We specialize in commercial cleaning, but we have trusted partners in other fields like pest control and landscaping. We're happy to coordinate those services or provide recommendations.

 

 

-A9: Pricing is based on the size of the space, the complexity of the job, frequency of cleaning, and any specialized services required. We provide a detailed quote after an initial assessment.

Q10: What measures are in place if we're unsatisfied with a cleaning job?

 

-A10: Client satisfaction is paramount. If there's an issue, we encourage clients to inform us immediately. We'll re-assess and re-clean the area in question at no additional cost and adjust our approach as needed.